Thank you for shopping with us. We appreciate your trust in our custom products. However, due to the custom nature of our items, we have a specific return and refund policy in place. Please review it below:

            Returns and Cancellations:
❤️Returns: As our products are made-to-order and customized specifically for you, we do not accept returns or offer refunds. We are not responsible for damages incurred during shipping. Any damage claims would have to be made with the shipping carrier. We are not responsible for delays in shipping caused by the carrier.

❤️. Cancellations: If you need to make changes to your order, such as changing the theme or items, you may do so only if your order has not been started yet. Please contact our customer support team as soon as possible to request any changes or cancellations. We will do our best to accommodate your request if it is within the timeframe allowed.

                      Custom Orders:
Please understand that once you place a custom order, it cannot be cancelled or returned. It is crucial to double-check all details and specifications before confirming your order.

When placing an order for custom items, please provide the desired delivery date. It is important to note that the delivery date should not be the same as the event date. If the provided delivery date is the same day as the event, we cannot guarantee that your items will arrive in time for the occasion. Therefore, we recommend selecting a delivery date that allows for sufficient time for production and shipping.

For orders totaling $400 or more, we kindly request that the purchaser sign a contract as part of our commitment to ensuring a smooth transaction. This contract helps protect both parties and ensures that all terms and conditions are agreed upon.

In addition, for orders totaling $400 or more, we may require the submission of identification and a credit/debit card that matches the provided information. This measure is in place to prevent fraudulent orders and safeguard the interests of our customers. Alternatively, payment can be made through Zelle, a secure payment method. If you prefer to use Zelle as your payment method, please contact us via email, and we will provide you with the necessary instructions.

                         Chargebacks:

We value our customers' satisfaction and are committed to resolving any concerns or issues that may arise with your order. If you have any problems, we kindly ask that you reach out to us via email for prompt assistance. Your satisfaction is our utmost priority, and we will work diligently to find amicable solutions to address your concerns.However, if you choose to file a chargeback with your bank without contacting us first, please be aware that it will result in your inability to shop with Glendy’s Creations in the future. Chargebacks can have a negative impact on our business, and we believe that open communication is the key to resolving any issues. Additionally, any fraudulent chargebacks will be met with appropriate legal action to protect our business and the interests of our honest customers.Thank you for taking the time to read and understand our policies. If you have any questions or need further clarification, please do not hesitate to contact us. We appreciate your support and look forward to serving you with our quality custom products.

We are committed to providing you with high-quality customized products, and we will work diligently to resolve any issues that may arise. If you have any questions or concerns about our return and refund policy, please contact our customer support team, and they will be happy to assist you.